*1. Processing Time*

All orders are processed within *2-3 business days* after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

You’ll get a tracking number via SMS/Email once your order is shipped.

*2. Shipping Time*

Location Estimated Delivery

Metro Cities 3-5 Business Days

Rest of India 5-7 Business Days

Remote Areas 7-10 Business Days

_Note: Delivery times may vary due to courier delays, weather, or festivals._

*3. Shipping Charges*

- *Free Shipping* on all orders above ₹999

- *Flat ₹99* shipping for orders below ₹999

- *Bulky pots* above 10kg may have extra shipping charges. We’ll notify you before dispatch.

*4. Shipping Partners*

We ship via trusted courier partners like Delhivery, DTDC, BlueDart, and India Post.

For fragile items like ceramic pots, we use extra bubble wrap + "FRAGILE" packaging.

*5. Order Tracking*

Once shipped, you’ll receive a tracking link on your registered email/phone.

You can also track your order at: http://fernn.co/track-order

*6. Address & Contact*

Please double-check your address and phone number at checkout.

We’re not responsible for delays due to incorrect address.

For address changes, contact us within 12 hours of placing the order at `+91 8660416082`

*7. Damaged or Lost Packages*

All Fernn Co. pots are packed with care. If your pot arrives damaged:

1. Take photos/video of the package within 24 hours of delivery

2. WhatsApp us at `+91 8660416082` with Order ID + photos

We’ll send a replacement or full refund.

If your order is marked "delivered" but not received, please contact us within 48 hours.

*8. International Shipping*

Currently we only ship within India. International shipping coming soon!

*9. Contact Us*

Questions about shipping?

WhatsApp: +91 8660416082

Mon-Sat, 10AM - 7PM