*1. Order Cancellation*
- *Before Shipping*: You can cancel your order within *12 hours* of placing it. Email `support@fernn.co` with your Order ID. Full refund will be processed in 3-5 business days.
- *After Shipping*: Once the order is shipped, cancellation is not possible. You can refuse delivery or request a return after delivery.
- *COD Orders*: To cancel COD orders, please contact us within 12 hours. Repeated COD cancellations may lead to account restrictions.
*2. Returns & Exchanges*
We want you to love your Fernn Co. pots! Returns are accepted only in these cases:
*Eligible for Return:*
- *Damaged/Defective on Arrival*: Pot arrived broken, chipped, or defective
- *Wrong Item Delivered*: You received a different product/color/size
- *Missing Items*: Parts of your order are missing
*Not Eligible for Return:*
- Change of mind / "Didn't like the color"
- Damaged due to misuse after delivery
- Orders returned after *7 days* of delivery
*3. How to Request a Return*
1. WhatsApp us at `+91 8660416082 ` within *7 days* of delivery with Order ID + photos/video of the issue
2. Our team will verify within 24 hours and share return instructions
3. Pack the item safely in original packaging. Our courier will pick it up from your address
4. *Note*: Due to fragility, self-shipped returns without our approval will not be accepted
*4. Refunds*
- *Approved returns*: Full refund including shipping charges
- *Refund Method*: Same method as payment. UPI/Card/Netbanking refunds in 5-7 business days. COD orders will get bank transfer refund
- *Exchanges*: We offer replacement for damaged/wrong items. New item will be shipped once we receive the returned item
*5. Important Notes for Ceramic Pots*
- All pots are packed with bubble wrap + fragile packaging
- Please record an unboxing video for damage claims. It helps us process faster with the courier
- Minor color variations are natural due to handmade glazing and are not considered defects
*6. Contact Us*
For cancellations or returns:
WhatsApp: +91 8660416082
Mon-Sat, 10AM - 7PM